Source found
“How long is the warranty?”
“The warranty period is 24 months from the date of purchase.”
↗ Source: Warranty policyAI support built around approved business knowledge
AI customer support that answers from your website.
RobiFox answers visitor questions in multiple languages using your website and documents. You decide what knowledge it can use. It shows its sources and tells visitors when it cannot answer.
Get my free website preview Or start the 14-day trial — no card
Free website preview · We e-mail you the result · No credit card · Up to 10 pages
Your URL → confirmation e-mail → your preview
- No FAQ building
- No prompt engineering
- Human handoff included
RobiFoxOnlineHow long does delivery to Austria take?
Delivery to Austria normally takes 2–4 working days.
↗ Source: Shipping & Delivery
Wie lange dauert die Lieferung nach Österreich?
Die Lieferung nach Österreich dauert in der Regel 2–4 Werktage.
↗ Source: Shipping & Delivery
Kannst du meinen persönlichen Vertrag verlängern?
Keine freigegebene QuelleDas steht nicht in der freigegebenen Wissensbasis, deshalb rate ich nicht. Soll ich die Frage an eine Kollegin weitergeben?
One approved knowledge base · Each answer in the language of the question
Measured instead of claimed.See the test methodology →
Source-backed answers
100%
live source references in the internal 52-question end-to-end test
Correct refusals
12/12
when the answer was not supported by the knowledge base
Median response
2–4s
measured internally in August 2026; not an SLA
Websites using RobiFox
See RobiFox in action.
RobiFox is already helping visitors on these live websites. Visit a site and try the chat.
01 — trust first
AI should know when not to answer.
The risky AI is not the one that says “I don’t know.” It is the one that sounds certain when your business never supplied the answer. RobiFox is built around an explicit boundary: approved source or honest refusal.
No source
“When exactly does my personal subscription expire?”
“I can’t find that in the approved knowledge available to me. I can pass your question to a colleague.”
No invented answer02 — one knowledge base
Maintain it in one language. Answer in your visitor’s.
The knowledge base does not need a separate copy for every market. A visitor asks in their own language, RobiFox searches your existing approved material cross-language, then responds in the language of the question.
Chat interface6 interface languages today: HU, EN, DE, FR, ES, PL.
Legal filterRecognises restricted claims in 11 languages.
Answer languageNot tied to a fixed language list; follows the visitor’s question.
What we measured: cross-language retrieval was tested across 20 languages, including non-Latin writing systems. We do not claim 20-language answer accuracy because that exact benchmark has not been run.
🇬🇧
How long does delivery take?Visitor asks in English
same source🇩🇪
Wie lange dauert die Lieferung?Visitor asks in German
same source🇪🇸
¿Cuánto tarda la entrega?Visitor asks in Spanish
same source🇯🇵
配送にはどのくらいかかりますか？Cross-language retrieval can find the same approved fact
same source03 — the business problem
The answer may already be on your website. Your visitor still leaves.
Shipping, returns, prices, product details, opening hours, policies, PDFs. You already wrote the answer once. RobiFox makes that knowledge conversational instead of forcing people to hunt for it.
01
The question doesn’t wait for office hours
Visitors can get answers even when your team is offline, so your staff spend less time answering recurring questions.
02
A generic chatbot can sound confident and still be wrong
RobiFox keeps business answers tied to approved knowledge and visible sources instead of relying on generic model memory.
03
Unanswered questions usually disappear
RobiFox records unanswered questions so you can see what information to add to your knowledge base.
04 — growing your knowledge base
The assistant gets better from the questions your website misses.
RobiFox shows you which questions need more information in your knowledge base. Once you approve the answers, it can use them in future conversations.
01
A visitor asks
If no approved answer exists, RobiFox refuses instead of inventing one.
02
The question is recorded
Group and prioritise unanswered questions to see which ones visitors ask most often.
03
You provide the answer
You decide what is correct and what may become trusted knowledge.
04
Next time it knows
The approved knowledge becomes available to future conversations.
05 — product, not just a bubble
The chat is visible. The control behind it is the product.
Review what the assistant knows, see where answers came from, catch missing knowledge, and take over the conversation when a person is needed.
Knowledge review
Approve, edit or reject what RobiFox may use.
Delivery takes 2–4 business days.
Source: /shipping
Conflicting price found on two pages
Review required
Missing knowledge
See what visitors keep asking that the website does not answer.
Do you offer instalments?
Unanswered question
Do you ship abroad?
Unanswered question
Conversation log
Review what was asked, what was answered, and which source supported it.
“How much is express delivery?”
Answered from /delivery
“Change my order address”
Human handoff requested
Human takeover
The visitor stays in the same chat. Your team continues from the panel.
06 — implementation
Start with what you already have.
No flowchart of canned replies. No separate help centre required before you can start. RobiFox reads the website and supported documents you already maintain.
The review step is deliberate. RobiFox can do the reading; your business should keep the authority over prices, promises and other important facts.
1
Add your website and documents
Website pages plus supported PDF, Word and Excel files can feed the same knowledge base.
2
RobiFox builds structured knowledge
It identifies facts, steps, prices and the source locations behind them.
3
Review what matters
Approve, edit or reject. Conflicts and sensitive knowledge can be surfaced for attention.
4
Add one script to your site
The standard widget does not require rebuilding your website or installing a separate support portal.
07 — fit
Use RobiFox when the answers already exist — but people still need help finding them.
RobiFox is intentionally narrower than a giant omnichannel service platform. That is a strength when your main problem is recurring factual sales and support questions on a website.
| Option | Best when | Trade-off | RobiFox fit |
|---|---|---|---|
| Answer everything yourself | Very low volume, every conversation needs judgement | Your time and availability | Sometimes |
| Hire more support staff | Most conversations require account access, negotiation or decisions | Ongoing headcount cost | Complementary |
| Large omnichannel platform | Complex ecommerce actions, phone/social channels, large teams | More complexity, higher cost | Different category |
| RobiFox | Repeated website questions whose answers are already in your content | You still need to review your business knowledge | Strong fit |
08 — pricing
One credit is one conversation — not one message.
A visitor can continue the same conversation for up to 15 turns. A correct “I don’t know” refusal is free. Human messages during live takeover do not consume AI conversation credits.
Try it for 14 days.
No credit card. The trial includes 50 conversations, up to 1 project and 100 crawlable pages, so you can measure real usage before choosing a plan.
14 days50 conversations1 projectAll core features
Transparent monthly limits.
- €9 Nano 200 conversations · 1 project · 350 pages
- €19 Micro 500 conversations · 1 project · 700 pages
- €79 Starter 2,500 conversations · 2 projects · 2,800 pages
Prices in EUR, excluding VAT. One credit is one conversation, not one message.
09 — data and control
Know where your data is stored and who can access it.
Your knowledge base, conversations and enquiries are stored on our own EU-based infrastructure. Conversation logs expire automatically 90 days after the conversation ends — you do not have to ask for it, and you can still ask us to delete your data sooner. The widget stores no message history in your visitor’s browser: it keeps a tab-bound conversation id for the active session only. Access is role-based, with optional TOTP two-factor authentication.
EU-hosted system data
Knowledge base, conversations and enquiries are kept on RobiFox infrastructure in the EU; model processing details are documented separately.
90-day conversation log retention
Question and answer turn logs expire after the defined retention period, with separate rules for handed-off enquiries.
No traditional chat cookie
The widget uses a tab-bound conversation identifier for the active session rather than storing the message history in the browser.
Roles + optional 2FA
Owner, editor and viewer roles separate permissions; TOTP two-factor authentication can be enabled with recovery codes.
10 — what we do not promise
Clear boundaries make the “yes” more believable.
RobiFox is web chat today. It does not phone customers, negotiate custom prices, or silently perform account-specific actions it cannot verify. Response time measurements are not an SLA.
✓
No invented business-specific answer
If approved support is missing, RobiFox refuses and offers human handoff.
✓
No automatic price or tax conversion
Amounts and contractual terms stay faithful to the source instead of creating a potentially binding mistranslation or exchange-rate guess.
✓
No long-term commitment
Preview first, trial without a card, remove the widget script if you do not want it on the site, cancel without a long-term commitment.
11 — FAQ
Questions worth answering before you try it.
Does RobiFox answer only from my approved business knowledge?
Yes. RobiFox answers business questions only from knowledge you have approved. When approved support is missing, it refuses instead of inventing a business-specific answer, and offers to pass the question to a person.
Do I need a separate knowledge base for every language?
No. Cross-language retrieval is designed to find relevant knowledge even when the visitor asks in a different language from the material. RobiFox then responds in the language of the question. The chat interface itself currently has six localised UI languages.
Does RobiFox translate prices and taxes?
No. Prices, package names and contractual wording remain faithful to the source. RobiFox can explain them in the visitor’s language, but it does not invent an exchange rate or tax treatment.
Can a person take over the conversation?
Yes. Human live chat is included in every plan, with no per-agent fee. The visitor stays in the same conversation while your team continues from the administration panel.
What happens when RobiFox cannot answer?
The refusal itself does not consume a conversation credit. The unanswered question can also become part of your missing-knowledge workflow so you can add the correct answer for future visitors.
What can RobiFox learn from?
Your website pages, plus the PDF, Word and Excel documents you upload. The knowledge can include ordinary facts, process steps and structured pricing information.
Can I try it without creating an account?
Yes — no account and no credit card. The preview needs two things: your e-mail address and your website URL. We inspect a limited set of pages (10 at most), send you a confirmation e-mail, and the link in it opens your preview. Full product use then starts with the 14-day free trial.
Try the product, not the promise
See what RobiFox can learn from your website.
Paste your URL. We’ll inspect a limited set of pages and show you what an assistant could answer from your own content before asking you to create an account.
- We e-mail you the result
- No credit card
- Stop if the result is not useful