Terms of Service

Effective: 2026-09-13

These terms govern the use of the RobiFox service. By signing up you accept them.

1. The provider

The service is provided by the company below. Data processing is covered by a separate policy.

Company name	Kovács Csaba egyéni vállalkozó
Registered address	1191 Budapest, Báthory utca 23.
Company registration number	Nem alkalmazható / N/A (egyéni vállalkozó / sole trader)
Tax number	73074962-1-43
EU VAT number	HU73074962
Email	kcsdworks@gmail.com

PROVIDING THE SERVICE AND SELLING IT ARE TWO DIFFERENT THINGS. The service itself — the knowledge base, the assistant and support — is provided to you by the company below. The SALE of subscriptions and credit packages, however, is handled by our payment provider acting as reseller: it collects the fee, calculates and remits the applicable tax, and issues the invoice. This is why its name, not ours, appears on the checkout page and on your invoice. This does not affect your rights regarding the service: we remain responsible for the service.

2. What the service is

RobiFox is a subscription (SaaS) service that builds a knowledge base from the website you specify and the documents you upload, and provides an assistant embeddable on your website that answers visitors from that knowledge base — in text and in voice. Per project, the assistant can be set to a customer-support or a sales-support role; in the latter it questions and informs a visitor who is about to buy, and, at the visitor's request, takes contact details so that your colleague can call them back. The service does not include custom development, consulting or content writing unless separately agreed.

3. Formation of the contract

The contract is formed by signing up and accepting these terms, electronically. It is not treated as a written contract and is not filed, though a record remains in your account and on our invoices. The service may be used by natural persons over 18 with legal capacity, or by legal entities.

4. Fees and payment

Fees are those shown on the Pricing page at any given time. Prices shown exclude VAT unless the page explicitly states otherwise.
Subscriptions are billed monthly and renew automatically through the payment provider until you cancel.
Every plan includes a monthly conversation allowance. When it is exhausted, the assistant tells visitors it is temporarily unavailable; there is NO automatic overage billing.
Unused allowance does not carry over to the next period.
We may change fees; we will give at least 30 days' notice and the change takes effect from the next billing period. If you do not accept it, you may cancel before it takes effect.
TAX IS CALCULATED AT CHECKOUT, not in advance. The tax payable depends on your billing address and on whether you buy as a consumer or as a business. The checkout page ALWAYS shows the final amount, tax included, before you pay. As a business, providing a valid EU VAT number lets you buy without tax under the reverse-charge rules; in that case declaring and paying the tax is your obligation. With a missing or invalid VAT number, tax is charged.
THE INVOICE IS ISSUED BY THE RESELLER and sent electronically to the email address you provide after payment; receipts, refund notices and cancellation notices also come from them. The issuer of the invoice is therefore not the company below, but the reseller entity of the payment provider. If any detail on the invoice is wrong, it must be corrected with the payment provider; we will help you with that.

5. Trial period

After signing up you start on the free Trial plan without entering card details. The Trial plan has a limited allowance and limited features, and may be discontinued or modified at any time.

6. Customer obligations

You may only submit a website for crawling if you operate it or have the owner's permission.
You may only upload documents for which you hold the necessary rights.
You are responsible for the CONTENT of the knowledge base. The system proposes, but approval is your decision — we cannot stand behind the factual correctness of approved answers.
The obligation to inform your visitors about data processing rests with you, because for their data you are the controller.
You must keep your credentials confidential. You are responsible for actions taken in your account.
You must not use the service for unlawful, deceptive or rights-infringing purposes, nor artificially inflate load or circumvent limits.

7. What we undertake — and what we do not

We undertake

To provide the service as described and to fix faults within a reasonable time.
That the assistant answers exclusively from the knowledge base you approved, and does not invent an answer when a question is not covered.
Not to make your knowledge base or conversations available to another customer.

We do not undertake

That the service runs without interruption. Maintenance, outages and supplier failures can occur; a specific availability guarantee is only given under an individual agreement.
That the assistant gives a correct answer to every question. The answer depends on the content of your knowledge base, and the language model can also err.
Lost profit and indirect damages. To the extent permitted by law, our liability is limited to the fees actually paid by the given customer in the 12 months preceding the damage. This does not limit our liability for damage caused intentionally, or for harm to life, physical integrity or health.

8. What the assistant says — accuracy, price, stock

The assistant works from what the crawl found on your website at the time, and from what you approved in the knowledge base. That is a snapshot of an EARLIER state: the assistant does not know about anything that changed since the crawl.
Anything said in a conversation about price, promotions, stock, availability or delivery time is therefore indicative only. What governs is always the current content of your website and your own ordering process. The assistant says this in the conversation itself and sends the visitor to the site.
An answer from the assistant is not an offer and not a declaration of intent to contract: the conversation alone forms no contract and creates no price, discount, warranty or deadline. The contract is formed in your own ordering process, when the order is confirmed.
Answers are produced by a language model on statistical grounds, without human judgement: inaccurate, incomplete or misunderstood answers can occur. The system is built for this — when a question is not covered it does not invent an answer — but that does not remove the possibility of error.
This section governs the relationship between us and you. It does not limit the rights your visitors have under consumer and contract law, and it does not release you from them: towards the visitor it is your information and your terms that apply.

9. Who is responsible for what

We are responsible for the OPERATION of the service: that the system runs as described, that the assistant answers from the approved knowledge base, and that data is handled as set out in our privacy policy.
You are responsible for the CONTENT: your website, the documents you upload and the approved knowledge base. What the assistant shows your visitors from it is your own business statement — exactly as if you had written it on your own page.
Keeping the knowledge base current is your job. When your prices, terms or range change, start a re-crawl or correct the knowledge item — the system does not learn about the change by itself.
If a third party or an authority proceeds against us because of your content, you stand behind us in that and bear the documented costs arising from it. This does not extend to anything caused by our own breach or malfunction.
The monetary limits of our liability are those set out in section 7. What the law does not allow to be limited, we do not limit.

10. The visitor is talking to a machine (AI disclosure)

The assistant is artificial intelligence, not a human colleague. The embedded interface states this continuously for the whole machine conversation — in both languages, and for screen readers too.
The notice cannot be switched off, and there is no toggle for it in the control panel. The European Union's regulation on artificial intelligence (Article 50) requires transparency so that a person knows they are interacting with an AI system. We therefore place the notice ourselves rather than leaving it to the Customer's discretion.
You must not modify the embedded code so that it removes, hides or obscures the notice, and you must not present the MACHINE assistant as if it were a human.
Your own information towards your visitors (privacy policy, terms, complaint handling) is your task: towards the visitor you are the contracting party and the controller.
LIVE HUMAN CHAT (optional, free). If you switch it on, visitors may ask for a live colleague. While a member of your staff has taken the conversation, the interface STATES that a human is answering and shows the colleague's name — the human notice replaces the machine notice, and it cannot be switched off either. Both directions happen with the visitor knowing: we tell them about the handback too.
During live chat your staff reads the visitor text, so YOU remain the data controller just as before — but the purpose widens, therefore providing your own privacy notice is a CONDITION of enabling live chat, not a suggestion. Without it the feature cannot be switched on.
Live chat consumes no credits. While a member of your staff handles the conversation the system calls no artificial intelligence and charges nothing — credits already used naturally remain used. We give no availability commitment for live chat: that is provided by your staff being present, not by our service.

11. Prohibited and restricted use

The service is meant for general information and sales support. We do not provide it for the purposes below — not because the model could not form sentences about them, but because a wrong sentence costs the most exactly there, and neither our product nor our measurements are prepared for it.

Claiming medicinal effects for a medicine, medical device or food supplement, making suggestions based on symptoms, giving treatment or dosage advice, or any answer that influences a health decision.
Financial, investment, insurance or lending advice, recommending a specific financial product, promising yield or return, or selling crypto assets.
Legal advice tailored to an individual case, and any activity subject to a licence or professional-chamber membership.
Messages addressed to children that directly urge them to buy, or to persuade an adult to buy for them.
Gambling, betting, payday lending, adult content, weapons, tobacco, and any sector whose advertising is prohibited or licensed by law.
Any use the EU regulation on artificial intelligence classifies as prohibited or high-risk: emotion recognition, biometric identification, recruitment, assessing creditworthiness or eligibility, and any automated decision affecting a visitor's rights, safety or livelihood.
Profiling, segmenting or differential (personalised) pricing of visitors through the assistant. The system is not built for it, and our privacy policy expressly states that we do not build profiles.
Using the service or its answers to build a competing assistant or to train a model.
If you would use purely informative, non-advisory answers in a regulated area, we discuss it beforehand: that is only possible with our prior written consent. Breaching this prohibition is grounds for suspension under section 13.

12. Intellectual property

The service, the software and the interface remain ours. The subscription grants a non-transferable, non-exclusive right to use the service as intended.
Your content (website, documents, approved knowledge) remains YOURS. We use it solely to provide the service, and you can request an export at any time.

13. Termination

You may cancel the subscription at any time, without giving reasons, from the control panel. The service continues until the end of the period already paid for, after which the account returns to the free tier.
Fees already paid for an unused part of a period are not refunded unless the law provides otherwise.
In case of serious or repeated breach we may suspend the service or terminate the contract; we will notify you beforehand unless immediate action is unavoidable.
After the account closes we delete your data within a reasonable time, except where a statutory retention obligation applies. You may export it before closure.

14. Complaints and disputes

We accept complaints at the email address above and answer within 30 days. In a consumer dispute you may turn to the conciliation body competent for your place of residence. The contract is governed by Hungarian law.

WHERE TO TURN, AND WITH WHAT. Send complaints about the SERVICE — a wrong or missing answer, a crawl that did not run, how the panel behaves — to us, at the email address above. Matters concerning PAYMENT — invoices, charges, refunds, card disputes, cancelling the subscription on the payment side — are handled by the reseller, because it is the seller; contact them using the details shown on the invoice and the receipt. If you cannot tell which one it is, write to us and we will pass it on.

15. Right of withdrawal

If you use the service as a consumer, you have the statutory right of withdrawal. Because the service becomes available immediately in digital form, starting performance requires your express consent, by which you acknowledge that your right of withdrawal ends once performance has begun. This does not affect use of the free Trial plan.

16. Changes

We may amend these terms. We will give at least 30 days' notice of material changes. If you do not accept them, you may cancel the subscription before they take effect.